In a move aimed at improving its services, NTSA offices will be opened to the public on Saturday.
In a notice, the National Transport and Safety Authority said the offices will be opened five hours for the collection of Logbooks, Number plates and Smart Driving Licences.
“To facilitate our clients beyond the normal operation days (Monday to Friday), all NTSA offices will be opened on Saturday, March 2, 2024, from 8am to 1pm,” reads the notice.
The Authority highlighted that they have thousands of uncollected Logbooks, Number Plates and Smart DLs.
The move to reengineer its business processes, and the development and adoption of a one-stop shop for all NTSA services according to the authority has enhanced service quality, empowered clients and streamlined back-office processes.
“This has positively impacted our turnaround time and further improved our interaction and communication with our clients,” reads the notice.
NTSA now reveals that the said system now provides real-time service status and SMS notifications are sent out upon approval and processing of various service outputs.
Consequently, the authority has noted an increase in service applications and produced the outputs within record time.
This has resulted in thousands of uncollected documents.
People who have received NTSA SMS have been urged to visit their offices.
“We urge our esteemed clients who have received SMS notifications to visit the NTSA office identified during the application process and collect your documents,” reads the notice.
Last year in November, NTSA extended working hours to enable Kenyans to collect both number plates and driving licenses, clearing backlogs.
Its offices operate for about 11 hours, Monday to Friday, from 7:30 am to 6 pm.
NTSA Road Safety Strategy Manager Samuel Musumba said the move to extend the working hours was due to the high demand for the new generation plates.
Musumba said the high demand for number plates and driving licenses has seen the authority serve thousands of people amid rising demand.
“The demand for number plates and driving licenses has been high so we said to help Kenyans and make services closer to the people, we need to increase the working hours a little bit so you will see us putting in more hours as we continue,” Musumba said.
Musumba said before the decision to extend the working hours, queues at the NTSA banking halls would start as early as 7 am.
Transport CS Kipchumba Murkomen had in September directed NTSA to clear all backlog in two weeks, after he made an impromptu visit to the authority’s offices.
“I will hold the senior management of NTSA personally responsible and accountable for any further delays and poor service delivery experienced from now henceforth,” Murkomen added.
